bonecollector Report post Posted October 9, 2017 Just curious if anybody has dealt with the warranty dept with Kuiu how it went and how long it took? Share this post Link to post Share on other sites
cramerhunts Report post Posted October 9, 2017 Never had to yet, will be interesting to hear how it goes. I'd like to think they'll be easy to work with. 1 Share this post Link to post Share on other sites
bonecollector Report post Posted October 9, 2017 Im hoping. My backpack had a problem this weekend while out sheep scouting. I had to email pictures to them and received an automated response that it takes 3-5 days to get an answer back. Share this post Link to post Share on other sites
1denogean Report post Posted October 9, 2017 everyone I know has had great customer service with them, a friend I know had problems and they shipped him out a pack super fast. you should be good 1 Share this post Link to post Share on other sites
maximus Report post Posted October 9, 2017 it says 3 to 5 days but they respond in 2 days 1 Share this post Link to post Share on other sites
Shedhunteraz Report post Posted October 9, 2017 Two or more year ago it was awesome. Call them, send it in and they sent me one. Now its a hassle 1 Share this post Link to post Share on other sites
HUNTnTAT2 Report post Posted October 9, 2017 Yea their customer service sucks. Great technical clothes. Have heard quite a few issues with their packs. 1 Share this post Link to post Share on other sites
bonecollector Report post Posted October 9, 2017 Guess I will hopefully find out in a couple days how it is. Share this post Link to post Share on other sites
Shedhunteraz Report post Posted October 9, 2017 Going to Kifaru pack. Better pack less bull crap 1 Share this post Link to post Share on other sites
bonecollector Report post Posted October 13, 2017 Guess they are taking the full 5 days as today is the 5th and havent heard back from them. Maybe they are just sending me a new pack without telling me. Share this post Link to post Share on other sites
cjl2010 Report post Posted October 13, 2017 Going to Kifaru pack. Better pack less bull crap Good move. Ive called Aron a few times after hours and once on his satellite phone. 1 Share this post Link to post Share on other sites
trphyhntr Report post Posted October 13, 2017 Going to Kifaru pack. Better pack less bull crap Good move. Ive called Aron a few times after hours and once on his satellite phone. it couldnt wait? lol 1 Share this post Link to post Share on other sites
cjl2010 Report post Posted October 13, 2017 Going to Kifaru pack. Better pack less bull crapGood move. Ive called Aron a few times after hours and once on his satellite phone. it couldnt wait? lol I emailed him and he sent back a number and told me to call. I thought it was weird there was a delay in the conversation and thats when he said he was in the wilderness on his sat phone 1 Share this post Link to post Share on other sites
HuntHarder Report post Posted October 14, 2017 That's funny, I had a similar event with Aron. I emailed him and he emailed back his phone # and said call him. It was like 5:00 in the morning and when I called him, he said he was sitting on the side of a hill waiting for the sun to come up. Customer service is pretty top notch over there. 1 Share this post Link to post Share on other sites
bonecollector Report post Posted October 14, 2017 That's funny, I had a similar event with Aron. I emailed him and he emailed back his phone # and said call him. It was like 5:00 in the morning and when I called him, he said he was sitting on the side of a hill waiting for the sun to come up. Customer service is pretty top notch over there. 5 days and not a peep from kuiu. Wish I had time to order a kifaru pack cause I have heard nothing but great things about their packs and now customer service. 1 Share this post Link to post Share on other sites
