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cohntr6

Swarovski warranty Question

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Is it typical to have to send a simple warranty fix to Austria?

A rubber eyepiece fell off my 15x56 binos and I am nervous sending them

across the ocean! LOL. Isn't there somewhere in the US to send them?

Jeff

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You can buy the eyecups individually and install them yourself. Sportsmans's used to carry them, try and call them or the outdoorsman.

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Just email swarovski and they will send 1 or 2 free. Just unscrew the old complete eye cup and screw in the new ones.

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ok. Thanks for the responses.

It seems like that eyepiece was just glued in.

post-2466-0-38802400-1508300447_thumb.jpg

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yeah they will send those out for free. If they start sticking when twisting it can sometimes pull them apart. I would unscrew them and blow it out.

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funny you should ask just sent my El Range to Swaro for unrelated problems and just received these eyecups today from FedEx for no reason??? I have had the same problem as yourself with the rubber piece coming off the eyecup on my 15s and Swaro sent me eyecups no charge.

 

1018183053_zps0pc21ie8.jpg

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Got this email from Rhode Island this morning:

I did receive the information you sent over to Austria in another email. I will get those eye pieces out today for you!

 

Thank you,

 

 

 

Looks like Swarovski is taking care of me!

Jeff

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Just remember the whole eye cup screws out and is replaced...not just the rubber piece.

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