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Found 1 result

  1. JLW

    vortex service

    JLW posted a topic in Optics and tripods

    I just thought I'd reiterate how great the service is at vortex! I have had my vortex viper 10x42 HD for about 2 months now. They are far superior to anything I have ever owned. Last week I lost the eye cup rain guard covers.... I emailed the fine people at vortex asking if I could purchase some as I didn't see them on their web page. Coleen, from vortex quickly responded with: Dear Mr. Walton, Thank you for choosing Vortex Optics, I am very happy to hear you love your binoculars. Did you lose the rain guard that covers the eyecups or the rubber eyecups themselves? I can get whichever you need in the mail today free of charge if you send your address. Please feel free to contact us with any further questions or concerns. Kind Regards, Colleen Casey Vortex Optics Customer Care VORTEX ROCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! James
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