Maverick351 Report post Posted January 19, 2015 Has anyone had to send anything in for warranty repair? How long did it take to get your stuff back? Share this post Link to post Share on other sites
Will K Report post Posted January 19, 2015 4 to 6 weeks. Share this post Link to post Share on other sites
oz31p Report post Posted January 19, 2015 10 days. All three times Share this post Link to post Share on other sites
Maverick351 Report post Posted January 19, 2015 I read online the 4-6 weeks and I know thats what they say but usually guys who send stuff in dont wind up waiting the full time so figured I'd ask Share this post Link to post Share on other sites
DAS Report post Posted January 19, 2015 Two years ago before my dec whitetail hunt my scope quit tracking properly. This was less than a week before the start of the hunt. I called Vortex and explained the urgency of the situation. They overnighted me a new scope ( took two days) and they sent me a shipping label to return the bad one. This was just a crossfire II so not sure if they would do this for any model, but they sure took care of me. Also just two weeks ago I called them because I lost the lens covers for my binos. They sent me new ones and in the package with them was a free beanie. I thought that was pretty cool. Vortex does a great job of taking care of their customers. 2 Share this post Link to post Share on other sites
oz31p Report post Posted January 19, 2015 Two years ago before my dec whitetail hunt my scope quit tracking properly. This was less than a week before the start of the hunt. I called Vortex and explained the urgency of the situation. They overnighted me a new scope ( took two days) and they sent me a shipping label to return the bad one. This was just a crossfire II so not sure if they would do this for any model, but they sure took care of me. Also just two weeks ago I called them because I lost the lens covers for my binos. They sent me new ones and in the package with them was a free beanie. I thought that was pretty cool. Vortex does a great job of taking care of their customers. I forgot about the free lens covers they have sent me. No beanie though Share this post Link to post Share on other sites
Adicted Report post Posted January 19, 2015 Dropped my kaibabs and broke eye cup. Sent them in and had them back within 12 days. Love vortex Share this post Link to post Share on other sites
kazpilot25 Report post Posted January 19, 2015 They're fast! Usually a week or so for me. Share this post Link to post Share on other sites
