JLW Report post Posted July 29, 2013 I just thought I'd reiterate how great the service is at vortex! I have had my vortex viper 10x42 HD for about 2 months now. They are far superior to anything I have ever owned. Last week I lost the eye cup rain guard covers.... I emailed the fine people at vortex asking if I could purchase some as I didn't see them on their web page. Coleen, from vortex quickly responded with: Dear Mr. Walton, Thank you for choosing Vortex Optics, I am very happy to hear you love your binoculars. Did you lose the rain guard that covers the eyecups or the rubber eyecups themselves? I can get whichever you need in the mail today free of charge if you send your address. Please feel free to contact us with any further questions or concerns. Kind Regards, Colleen Casey Vortex Optics Customer Care VORTEX ROCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! James 1 Share this post Link to post Share on other sites
kazpilot25 Report post Posted July 29, 2013 Gotta love Vortex! Share this post Link to post Share on other sites
CouesFanatic Report post Posted July 29, 2013 I had a vortex viper scope that the parallax adjustment knob kept sticking. I shipped it back and they sent me a vortex viper HS back. 2 years later, I now own 3 vortex scopes. They are great scopes for the money. The customer service is second to none, I agree. 1 Share this post Link to post Share on other sites
Mocha1545 Report post Posted July 29, 2013 I really like their products. I Love the customer service! They have always taken great care of us! Share this post Link to post Share on other sites
el diablo Report post Posted July 29, 2013 They did the same thing for me. I'd had my Vipers for a few years. No questions. I recently emailed Leupold about lost adjustment caps expecting the same service even offering them to buy and never even got a response. 1 Share this post Link to post Share on other sites
Adicted Report post Posted July 29, 2013 I love my Kaibabs, the service is the best....For some reason i still want a set of swarovski's 15x56. If anyone wants to trade + some cash or other trade let me know what it will take. I have had nothing but great experiences with Vortex Share this post Link to post Share on other sites
PRDATR Report post Posted July 30, 2013 They did the same thing for me. I'd had my Vipers for a few years. No questions. I recently emailed Leupold about lost adjustment caps expecting the same service even offering them to buy and never even got a response. Call them like they owe you money, at least that's what I tell my guys at work. LOL Seriously though, email is OK but there is nothing like talking to a real person to get things done. Share this post Link to post Share on other sites
