ElkChapo Report post Posted December 10, 2019 Shout out to Vortex for standing by their VIP warranty claim. I was flinging some arrows in my backyard last month and accidentally left my rangefinder in the yard. Came outside the next morning to find that my dog had mistaken it for a chew toy and did some real work on it. Photo below... I sent what was left of my rangefinder in to Vortex in a Ziplock and 2 weeks later I received a brand new rangefinder-- no questions asked. They even threw in a chew toy for my dog. Nice touch! All around positive experience. Wanted to take the time to recognize a company that keeps their word (w/ a side of humor). 13 1 4 Share this post Link to post Share on other sites
1denogean Report post Posted December 10, 2019 i agree they are nothing but awesome to their people Share this post Link to post Share on other sites
Hoss50 Report post Posted December 10, 2019 I have not had that kind of issue, but they just helped me out. I lost a screw and locking handle for my tripod head last season, and they sent me a new one. Easy peasy. Share this post Link to post Share on other sites
NewlyMinted Report post Posted December 10, 2019 That is the best story! Awesome! Share this post Link to post Share on other sites
bigorange Report post Posted December 10, 2019 That’s pretty cool. I’ve had nothing but positive experience with them, so no surprise though. Share this post Link to post Share on other sites
Curtis Reed Report post Posted December 10, 2019 I ran over my riflescope and they gave me a new one. Share this post Link to post Share on other sites
WHT_MTNMAN Report post Posted December 10, 2019 That is cool, I'm glad they stand by their warranty, That is a business model that seems to be working for them. BUT I've had nothing but problems with the quality of the few items that I own which is too bad. I hate being in a situation that it fails. I had it happen in AK this year with a rangefinder. 1 Share this post Link to post Share on other sites
ElkChapo Report post Posted December 10, 2019 14 minutes ago, WHT_MTNMAN said: That is cool, I'm glad they stand by their warranty, That is a business model that seems to be working for them. BUT I've had nothing but problems with the quality of the few items that I own which is too bad. I hate being in a situation that it fails. I had it happen in AK this year with a rangefinder. That is too bad. Which rangefinder was giving you problems? Share this post Link to post Share on other sites
ElkChapo Report post Posted December 10, 2019 1 hour ago, Curtis Reed said: I ran over my riflescope and they gave me a new one. Sounds like there might be a good story behind this one..... Share this post Link to post Share on other sites
IA Born Report post Posted December 10, 2019 Always had good service from them. That dog toy, though!! AWESOME!! Share this post Link to post Share on other sites
azbirdhunter88 Report post Posted December 10, 2019 That’s awesome Share this post Link to post Share on other sites
