He never recovered from his father dying, his daughter getting hurt, and his personal problems. Now a broken man with a wife trying to cover for him. Hopefully someday he can work through the problems, because he had amazing skill and tons of knowledge of mtn lions. Doubt there is any possibility of a refund. You either have to get cape and skull or talk them into finishing work. Both methods have worked for people I know and both took a ridiculous about of effort and visits to property. In the cases it worked the people involved kept their cool and explained the importance to them the mount getting finished as part of their hunt.